“People will forget what you said and what you did, but they will never forget how you made them feel.”
— Maya Angelou
What we do & how we do it
Talent is a finite resource and the attraction of talent costs organizations hundreds of thousands every year. Having talent come into your organization only to be met by uninspiring leaders, leaves the employee disengaged and unproductive.
LeedHR believes that the single most impactful way of increasing employee engagement within your organization is by helping your leaders develop the fundamentals of emotional intelligence skills.
Founded in Toronto by two business leaders and longtime colleagues, LeedHR is a leadership development firm (assessment, training and coaching) focused around emotional intelligence. Our founders are linked by their belief that emotional intelligence skills are, more than ever, essential to empowering leaders to successfully lead teams and organizations in today’s business environment.
Their belief is supported by their own personal journey of leading and being led by leaders with high and low emotional intelligence. Moreover, according to Forbes.com, in 2026, EQ is no longer optional for executives—research, employee expectations, and AI disruption all point in the same direction—and the good news is, it’s absolutely trainable.
Our mission is to help leaders lead with better human skills. Consequently allowing their organizations to benefit from a better leadership culture that leads to increased employee engagement and productivity. Our services are designed to help leaders of all levels learn about emotional intelligence and provide practical tools allowing its applications in day to day leadership situations.
ANGELA PAYNE, CO-FOunder
Having spent her whole career in the Human Capital space, Angela’s interest and passion starts with people. Everyone who knows her recognizes her ability to make authentic and long-lasting connections. This “superpower” has enabled Angela to not only build and grow successful teams but also become a strategic coach for many other leaders inside and outside of her organization.
In her current role as co-founder of LeedHR, Angela is responsible for both development and delivery of client programs, ultimately creating better organizational leaders. Her recent engagement as the National Board President for Lean In Canada, a not-for-profit organization and community of professional women which empower each other to build purposeful and fulfilling careers, empowered her to set the vision, develop the strategy and enable the growth for their nationwide chapters and circles initiatives.
Miranda Donald, Leadership Coach
Miranda is an ICF-certified leadership coach who brings emotional intelligence to life. Known for her upbeat, empathetic, and collaborative style, Miranda empowers purpose-drive leaders to align what they do with who they are, helping them lead with clarity and confidence.
She holds a Master’s degree in organizational leadership & management and brings over six years of experience partnering with leaders at every level, from C-suite executives to emerging talent. She has trained and coached hundreds of individuals and teams across North America, helping them strengthen their emotional intelligence and build trust-based relationships that create meaningful impact.
CHARLES FORTIER, Co-Founder
The expression “leading from the front” is a great way to introduce Charles. With more than two decades of leadership experience in Human Capital industry, he's had the privilege of witnessing firsthand how emotional intelligence can boost leadership influence and drive organizational results. The senior roles he held in both corporate and startup environments have enabled him to apply and utilize, in real life settings, the emotional intelligence skills he teaches today at LeedHR.
As a co-founder, at LeedHR, Charles's responsibilities encompass both the development and delivery of client programs, which includes a diverse range of offerings like keynote speaking engagements, organizational training and workshops, webinars, and one-on-one coaching sessions. Clients have praised his vibrant and infectious facilitation style.
Rose Ann Alfieri, VP Client Relations
Rose Ann brings over 35 years of experience in the Human Capital Services industry. Fluent in English, French, and Italian, she consults with global organizations to develop leadership development solutions that enhance performance at the organizational, team, and individual levels.
Her expertise spans workforce alignment projects, including outplacement, retention, change management, and leadership development, working with major companies in Canada and the U.S. As a strategic partner, Rose Ann focuses on understanding client needs and delivering guidance to improve performance, accelerate leadership growth, and build workforce agility.
Marie-Claude Bernier, Project Office Lead
Marie-Claude has honed her project management skills through fifteen (15) years of supporting Operations, Marketing and Sales. Her expertise, attention to detail and exemplary customer relationships are recognized by everyone who works with her.
While she thrives at project management, she’s also deeply passionate about human nature; understanding what factors drive our everyday behaviours and what tools are available to help us get the outcomes desired. To that end, she’s a certified Emotional Intelligence Practitioner (EQ -i2.0 | EQ360).
Andrea Brum, HR Consultant
Andrea Brum is an HR Consultant with over 15 years of HR and employment law experience in both the private and public sectors. Prior to embarking in her consulting journey, Andrea has served as an effective HR Manager where she has a proven track record of implementing HR best practices that align with business objectives. Whether it’s crafting robust recruitment strategies, fostering a positive workplace culture, or providing expert guidance on compliance issues, Andrea is committed to delivering results that drive business success.
Much of Andrea’s work has been in legal compliance, leadership training/coaching, succession planning, and employee relations. Andrea is known for her ability to coach senior level business partners and provide effective training in performance management and communication skills.
What to expect when working together
Our approach starts from the inside out and can be summarized around 3 simple concepts: Learn, Live and Lead.
LEARN: Through the use of the EQ-i 2.0® assessment by Multi-Health System, LeedHR allows its participants to gain insight on how they are currently using emotional intelligence.
LIVE: Practice makes perfect : regular exercise of a skill is the way to become proficient in it, and is especially easy when someone is continuously encouraged to persist. This is why our in-class training delivers practical knowledge and tools that are role played, in small groups, while being overseen by our facilitators. This approach allows our participants to put behaviour changes into action, in a safe environment. Moreover, LeedHR leaves all participants with a post facilitation development plan, allowing them to continue exercising the fundamentals of emotional intelligence and measure their improvements over time.
LEAD: With all the tools and knowledge in hand, participants can now lead in an emotionally intelligent way, helping increase their leadership efficiency and team engagement.
AWARDS, CERTIFICATIONS AND COMMUNITIES
